With its continuous global growth in strategic markets, especially in France, Germany and England, and focusing on making a difference in the European commercial vehicle market with its customer-oriented structure, TEMSA continues to strengthen its after-sales services. TEMSA's organizational overhaul last year allowed the company into a new era of growth in Europe, introducing two new services that enhance the user experience of its customers and partners.
Within this context, the TEMSA Call Center was established in collaboration with an Austrian-originated company. All TEMSA customers and partners can benefit from the call center, which operates 24/7, answering calls in over 17 languages.
Free Roadside Assistance Service for Three Years
The roadside assistance launched alongside the call center will assist to resolve any issues TEMSA customers encounter during their journey. Regarding TEMSA’s expertise in customer experience, roadside assistance will be provided for free for three years to new model TEMSA Buses registered and manufactured as of 1 August 2023, within certain limits.
"We Have Achieved Another Milestone Among Many in Our Company"
TEMSA Vice President Of After Sales Services, Önder Göker, while assessing the situation, highlighted that they are working tirelessly to strengthen the extent of the after-sales services and the quality, and added “The new Call Centre and the Roadside Assistance of Europe are undoubtedly one of the most exciting milestones of this journey we embarked on with our customer-oriented vision. The customer-oriented service we initiated is the result of this approach. Within the innovation of organization that took place in Europe last year, we aimed to be closer to our customers at every stage of after-sales process. And now, thanks to these services, we will support our customers and business partners in line with after-sales. At TEMSA, we don't confine customer satisfaction to the purchase process alone; we consider our customers part of our family. During our after-sales process, we stand by our customers and provide the fastest solutions to their needs.”
